Integration FAQs

 

  • General

  • When did the A+ Rewards® Program end?
    The last day to earn A+ Rewards Credits for flights, redeem A+ Rewards Credits, and complete award travel was November 1, 2014. All A+ Rewards Credits that had not expired as of that date were transferred to Rapid Rewards® Points.
  • How do I know that my A+ Rewards account information was transferred accurately into my Rapid Rewards account?
    Throughout 2014, we offered opportunities by e-mail to link your accounts. If you were unable to link your accounts during that time or if we could not find a matching account for you, we created one so that your A+ Rewards Credits and information would be transferred to Rapid Rewards. The conversion process is now complete, so you may log in to your Rapid Rewards account to update your account information, view your account balance, set your travel and communication preferences, print your Membership card, and view your available promotions.
  • How many Rapid Rewards Points did I get for each A+ Rewards Credit?
    You received 1,200 Rapid Rewards Points for each A+ Rewards Credit. Partial credits were converted at the same rate (e.g., 0.5 credits will become 600 points). Please note that Tier Qualifying Points and earning bonuses for A-List and A-List Preferred Members were not awarded for A+ Rewards Credits transferred to Southwest Airlines Rapid Rewards®.
  • After the end of the A+ Rewards Program ends, when will I see my A+ Rewards Credits show up as Rapid Rewards Points in my Rapid Rewards account?
    All A+ Rewards Credits have been converted into Rapid Rewards Points.
  • Will I still be able to participate in Rewards Conversion?
    No, the ability to transfer credits between A+ Rewards and Rapid Rewards has ended. Please note that any A+ Rewards Credits that were transferred through Rewards Conversion will remain as Rapid Rewards Credits after the end of the A+ Rewards Program.
  • Where should I book my flights?
    All travel after November 1, 2014 must be booked on Southwest Airlines®.
  • Membership

  • Do I need to have a Rapid Rewards Membership to keep my A+ Rewards Credits?
    Yes. If you did not enroll in Rapid Rewards prior to November 1, 2014, we created a Rapid Rewards account for you so you can keep your A+ Rewards Credits as Rapid Rewards Points.
  • What do I do if I already had a Rapid Rewards account?
    Throughout 2014, we offered opportunities by e-mail for you to link your Rapid Rewards and A+ Rewards accounts. If you were unable to link your accounts during that time and if we could not find a matching account for you, we created one so that your A+ Rewards Credits and information would be transferred to Rapid Rewards. The conversion process is now complete, so you may log in to your Rapid Rewards account to update your account information, view your account history, set your travel and communication preferences, print your Membership card, and view your available promotions.
  • How can I learn more about Rapid Rewards?
    Visit rapidrewards101.com to learn about all of the benefits of being a Rapid Rewards Member.
  • Earning Credits

  • How long will I continue to earn A+ Rewards flight credits?
    You can no longer earn A+ Rewards Credits; however, any travel booked and flown through AirTran® through November 1, 2014 was eligible to earn A+ Rewards Credits. If you book through Southwest® and provide your Rapid Rewards number, you will earn Rapid Rewards Points for any travel, regardless of the date.
  • How long will I be able to earn A+ Rewards Credits with A+ Rewards Partners?
    The last day to earn A+ Rewards Credits for activity with Hertz®, e-Rewards®, and e-Miles® was September 30, 2014. You may, however, earn Rapid Rewards Points for activity with Southwest Airlines Rapid Rewards Partners when you provide your Rapid Rewards number.
  • Purchase, Extend, Transfer Credits

  • Can I still purchase A+ Rewards Credits?
    No, the last day to purchase A+ Rewards Credits was November 1, 2014.
  • Can I still extend my A+ Rewards Credits?
    No, the last day to extend A+ Rewards Credits was November 1, 2014.
  • Can I still transfer my A+ Rewards Credits?
    No, the last day to transfer A+ Rewards Credits to another A+ Rewards Member or to Rapid Rewards through Rewards Conversion was November 1, 2014.
  • Redeeming Credits

  • What is the last date to redeem and fly using my A+ Rewards Credits?
    The last day to redeem and fly using your A+ Rewards Credits was November 1, 2014.

    Any A+ Rewards Credits that were not expired as of November 1, 2014 were converted to Rapid Rewards Points. If we could not identify a Rapid Rewards account for you when the A+ Rewards program ended, we created one and converted your A+ Rewards Credits to Rapid Rewards Points. The conversion process is now complete, so you may log in to your Rapid Rewards account to update your account information, view your account history, set your travel and communication preferences, print your Membership card, and view your available promotions.
  • Can I still transfer my A+ Rewards credits to a charity?
    No. The ability to transfer A+ Rewards Credits to Make-A-Wish®, Boys & Girls Clubs of Greater Milwaukee, and Fisher House® (Military Leave) charities ended on December 10, 2013.
  • What will happen to my unused A+ Rewards Credits?
    Any A+ Rewards Credits that had not expired as of November 1, 2014 were converted to Rapid Rewards Points. If we could not identify a Rapid Rewards account for you when the A+ Rewards Program ended, we created one and converted your A+ Rewards Credits to Rapid Rewards Points. The conversion process is now complete, so you may log in to your Rapid Rewards account to update your information, view your account history, set your travel and communication preferences, print your Membership card, and view your available promotions.
  • How long do I have to use my A+ Rewards Credits once they are converted to Rapid Rewards Points?
    Rapid Rewards Points don’t expire as long as you have flight or Partner earning activity with Southwest Airlines every 24 months. All Rapid Rewards rules and regulations apply.
  • What happened to my outstanding A+ Rewards Coach Award vouchers?
    One-way A+ Rewards Coach Award vouchers that weren’t expired as of November 1, 2014 were converted to 9,600 Rapid Rewards Points.
  • What happened to my outstanding A+ Rewards Business Class Award vouchers?
    One-way A+ Rewards Business Class Award vouchers that weren’t expired as of November 1, 2014 were converted to 19,200 Rapid Rewards Points.
  • What happened to my outstanding A+ Rewards upgrade vouchers?
    A+ Rewards Business Class upgrades that weren’t expired as of November 1, 2014 were converted to 4,800 Rapid Rewards Points.
  • Elite Status

  • What happened to my Elite status after the end of the A+ Rewards Program?
    If you had A+ Rewards Elite status that hadn't expired as of November 1, 2014, you were automatically given Southwest Airlines Rapid Rewards A-List status through December 31, 2015.
  • How was A+ Rewards Elite status calculated after the end of the A+ Rewards Program?
    We calculated your 2015 Rapid Rewards tier status based on your combined Southwest Airlines and AirTran Airways flight activity during the 2014 calendar year. Members with A+ Rewards Elite status that hadn’t expired as of November 1, 2014 were automatically given at least A-List status in Rapid Rewards through December 31, 2015. To determine eligibility for a higher status or for all other A+ Rewards Members, status in Rapid Rewards was based on the following:
    • Members with 25-49 revenue flights in 2014 on Southwest and AirTran combined were given Rapid Rewards A-List status.
    • Members with 50 or more revenue flights in 2014 on Southwest and AirTran combined were given Rapid Rewards A-List
      Preferred status.
    • Members with 100 or more revenue flights in 2014 on Southwest and AirTran combined were given a Companion Pass.
    • Please note that Tier Qualifying Points and earning bonuses for A-List and A-List Preferred Members were not awarded for A+ Rewards Credits transferred to Southwest Airlines Rapid Rewards.
  • When my A+ Rewards Credits were converted to Rapid Rewards Points, did I receive an earning bonus on these points as a current Rapid Rewards A-List or A-List
    Preferred Member?
    No, Rapid Rewards Points converted from A+ Rewards Credits were not eligible for the 25% earning bonus for A-List Members or for the 100% earning bonus for A-List Preferred Members. For example, if you receive 1,200 Rapid Rewards Points for your one A+ Rewards Credit, you should see 1,200 points deposited into your Rapid Rewards account upon conversion, regardless of
    your status.
  • Can I still purchase A+ Rewards Elite status?
    No. The ability to purchase A+ Rewards Elite status ended on December 10, 2013.
  • Companion Pass

  • What happened to my A+ Rewards Companion Pass?
    If your A+ Rewards Companion Pass status lasted beyond November 1, 2014, you were given a Companion Pass in Rapid Rewards, valid through December 31, 2015.
  • Can I continue to redeem my A+ Rewards Credits for a Companion Pass?
    No, the last day to redeem 100 A+ Rewards Credits for a Companion Pass was November 1, 2014.
  • How was Companion Pass status calculated after the end of the A+ Rewards Program?
    Members with 100 qualifying one-way flights in 2014 on Southwest and AirTran combined were given a Rapid Rewards Companion Pass through December 31, 2015.

    Please note that Qualifying Points were not awarded for A+ Rewards Credits transferred to Southwest Airlines Rapid Rewards.
  • Partners

  • Can I still earn A+ Rewards Credits for activity with A+ Rewards Partners?
    No. The last day to earn A+ Rewards Credits for activity with Hertz®, e-Rewards®, and e-Miles® was September 30, 2014. You may, however, earn Rapid Rewards Points for activity with Southwest Airlines Rapid Rewards Partners when you provide your
    Rapid Rewards number.
  • Credit Card

  • What will happen to my Chase A+ Rewards Credit Card?
    Existing A+ Rewards Chase Cardmembers began earning Rapid Rewards Points in late October. More details about receipt of a replacement for your A+ Rewards Credit Card with a new Southwest Airlines branded credit card was sent from Chase
    prior to the end of October.