Integration FAQs

 

  • General

  • When will the A+ Rewards® Program end?
    The last day to earn A+ Rewards Credits for flights, redeem A+ Rewards Credits, and complete award travel is November 1, 2014. All A+ Rewards Credits that have not expired as of this date will be transferred to Rapid Rewards® Points. It may take a few weeks for your points to post to your Rapid Rewards account.
  • Can I continue to update my A+ Rewards account until the end of the program?
    After October 15, 2014, you will not be able to make updates to your account. If you need to change your name on your ticket between October 15 and November 1, please call 1-800-AIR-TRAN (1-800-247-8726) between 7 a.m. and 7 p.m. ET. We will continue to operate two separate programs through November 1, 2014, so you will continue to earn A+ Rewards Credits for flights booked through AirTran, and Rapid Rewards Points for flights booked through Southwest.
  • How can I make sure my A+ Rewards account information is transferred into my Rapid Rewards account?
    In August, we will offer an opportunity by e-mail to link your accounts. To best enable successful linking of your accounts, please complete this process or update your A+ Rewards and Rapid Rewards accounts to make sure your name and address match exactly. As a reminder, only one person can hold an account (we are unable to merge two individuals’ accounts). We will continue to operate two separate programs through November 1, 2014, so you will continue to earn A+ Rewards Credits for flights booked through AirTran, and Rapid Rewards Points for flights booked through Southwest, even after you link your accounts.
  • How many Rapid Rewards Points will I get for each A+ Rewards Credit?
    You will receive 1,200 Rapid Rewards Points for each A+ Rewards Credit. Partial credits will be converted at the same rate (e.g., 0.5 credits will become 600 points).
  • After the A+ Rewards Program ends, when will I see my A+ Rewards Credits show up as Rapid Rewards Points in my Rapid Rewards account?
    We anticipate that the process of converting unexpired A+ Rewards Credits into Rapid Rewards Points will take a few weeks after the end of the A+ Rewards Program, and until the conversion process is complete, you may not see your points updated in your Rapid Rewards account. You will receive an e-mail when this process is complete. In the meantime, you will continue to earn Rapid Rewards Points when you book and fly with Southwest, as long as you are enrolled in Rapid Rewards.
  • Will I still be able to participate in Rewards Conversion?
    You can still transfer credits between A+ Rewards and Rapid Rewards through Rewards Conversion. Visit the Terms and Conditions for complete rules on the Rewards Conversion program. Please note that any A+ Rewards Credits transferred through Rewards Conversion will remain as Rapid Rewards Credits after the end of the A+ Rewards Program.
  • Where should I book my flights?
    You may continue to book your flights through AirTran® for travel until November 1. Any travel after November 1 must be booked on Southwest Airlines®, but we encourage you to start booking through southwest.com® today to start enjoying the benefits of Southwest Airlines and Rapid Rewards now. You will earn Rapid Rewards Points by booking through Southwest®, and A+ Rewards Credits by booking through AirTran.
  • Membership

  • Do I need to have a Rapid Rewards Membership to keep my A+ Rewards Credits?
    Yes. We strongly encourage you to enroll in Rapid Rewards prior to November 1, 2014, but if you elect not to enroll, we will create a Rapid Rewards account for you so you can keep your A+ Rewards Credits as Rapid Rewards Points.
  • What do I do if I already have a Rapid Rewards account?
    In August, we will offer an opportunity by e-mail for you to link your Rapid Rewards and A+ Rewards accounts. Linking accounts will help to ensure that your A+ Rewards Credits are accurately transferred and reflected in your Rapid Rewards account. We will continue to operate two separate programs through November 1, 2014, so you will continue to earn A+ Rewards Credits for flights booked through AirTran, and Rapid Rewards Points for flights booked through Southwest, even after you link your accounts.
  • How can I learn more about Rapid Rewards?
    Visit rapidrewards101.com to learn about all of the benefits of becoming a Rapid Rewards Member.
  • Earning Credits

  • How long will I continue to earn A+ Rewards flight credits?
    You will earn A+ Rewards Credits for any travel booked and flown through AirTran through November 1, 2014. If you book through Southwest and provide your Rapid Rewards number, you will earn Rapid Rewards Points for any travel, regardless of the date.
  • How long will I be able to earn A+ Rewards Credits with A+ Rewards Partners?
    You can still earn A+ Rewards Credits for activity with Hertz®, e-Rewards®, and e-Miles® through September 30, 2014. You may also earn Rapid Rewards Points for activity with Southwest Airlines Rapid Rewards® Partners when you provide your Rapid Rewards number.
  • Purchase, Extend, Transfer Credits

  • Can I still purchase A+ Rewards Credits?
    Yes. You can purchase A+ Rewards Credits for $39 plus applicable taxes through November 1, 2014.
  • Can I still extend my A+ Rewards Credits?
    Yes. You can extend A+ Rewards Credits before they expire for $29 plus applicable taxes through November 1, 2014.
  • Can I still transfer my A+ Rewards Credits?
    Yes. You can still transfer A+ Rewards Credits to another A+ Rewards Member for $19 plus applicable taxes through November 1, 2014. Transferring credits is still free for A+ Rewards Elite Members.

    You can still transfer credits between A+ Rewards and Rapid Rewards through Rewards Conversion.
  • Redeeming Credits

  • What is the last date to redeem and fly using my A+ Rewards Credits?
    You may redeem and fly using your A+ Rewards Credits until November 1, 2014. Service marketed through AirTran will become limited over the year, but you can still transfer credits between A+ Rewards and Rapid Rewards through Rewards Conversion.
  • Can I still transfer my A+ Rewards credits to a charity?
    No. The ability to transfer A+ Rewards Credits to Make-A-Wish®, Boys & Girls Clubs of Greater Milwaukee, and Fisher House® (Military Leave) charities ended on December 10, 2013.
  • What will happen to my unused A+ Rewards Credits?
    Any A+ Rewards Credits that have not expired as of November 1, 2014 will be converted to Rapid Rewards Points. In August, we will offer an opportunity by e-mail for you to link your Rapid Rewards and A+ Rewards accounts. Linking accounts will help to ensure that your A+ Rewards Credits are accurately transferred and reflected in your Rapid Rewards account. If you have linked your A+ Rewards account and your Rapid Rewards account, converted points will be deposited automatically into your Rapid Rewards account. If we cannot identify a Rapid Rewards account for you, we will create one for you and convert your A+ Rewards Credits to Rapid Rewards Points.
  • How long do I have to use my A+ Rewards Credits once they are converted to Rapid Rewards Points?
    Rapid Rewards Points don’t expire as long as you have flight or Partner earning activity with Southwest Airlines every 24 months. All Rapid Rewards rules and regulations apply.
  • What will happen to my outstanding A+ Rewards Coach Award vouchers?
    One-way A+ Rewards Coach Award vouchers that haven’t expired as of November 1, 2014 will be converted to 9,600 Rapid Rewards Points.
  • What will happen to my outstanding A+ Rewards Business Class Award vouchers?
    One-way A+ Rewards Business Class Award vouchers that haven’t expired as of November 1, 2014 will be converted to 19,200 Rapid Rewards Points.
  • What will happen to my outstanding A+ Rewards upgrade vouchers?
    A+ Rewards Business Class upgrades that haven’t expired as of November 1, 2014 will be converted to 4,800 Rapid Rewards Points.
  • Elite Status

  • What happens to my Elite status after the A+ Rewards Program ends?
    If you have A+ Rewards Elite status that hasn't expired as of November 1, 2014, you will automatically be given Southwest Airlines Rapid Rewards A-List status through December 31, 2015.
  • How will A+ Rewards Elite status be calculated after the end of the A+ Rewards Program?
    We will calculate your 2015 Rapid Rewards tier status based on your combined Southwest Airlines and AirTran Airways flight activity during the 2014 calendar year. Members with A+ Rewards Elite status that hasn't expired as of November 1, 2014 will automatically receive at least A-List status in Rapid Rewards through December 31, 2015. To determine eligibility for a higher status or for all other A+ Rewards Members, status in Rapid Rewards will be based on the following:
    • Members with 25–49 revenue flights in 2014 on Southwest and AirTran combined will receive Rapid Rewards A-List status.
    • Members with 50 or more revenue flights in 2014 on Southwest and AirTran combined will receive Rapid Rewards A-List Preferred status.
    • Members with 100 or more revenue flights in 2014 on Southwest and AirTran combined will receive a Companion Pass.
    • Please note that Tier Qualifying Points will not be awarded for A+ Rewards Credits transferred to Southwest Airlines Rapid Rewards.
  • Can I still purchase A+ Rewards Elite status?
    No. The ability to purchase A+ Rewards Elite status ended on December 10, 2013.
  • Companion Pass

  • What happens to my A+ Rewards Companion Pass?
    If your A+ Rewards Companion Pass status lasts beyond November 1, 2014, you will be given a Companion Pass in Rapid Rewards, valid through December 31, 2015.
  • Can I continue to redeem my A+ Rewards Credits for a Companion Pass?
    Yes, you can continue to redeem 100 A+ Rewards Credits for a Companion Pass through November 1, 2014.
  • How will Companion Pass status be calculated after the A+ Rewards Program ends?
    Members with 100 qualifying one-way flights in 2014 on Southwest and AirTran combined will receive a Rapid Rewards Companion Pass through December 31, 2015.

    Please note that Qualifying Points will not be awarded for A+ Rewards Credits transferred to Southwest Airlines Rapid Rewards.
  • Partners

  • Can I still earn A+ Rewards Credits for activity with A+ Rewards Partners?
    Yes. You can still earn A+ Rewards Credits for activity with Hertz®, e-Rewards®, and e-Miles® through September 30, 2014. You may also earn Rapid Rewards Points for activity with Southwest Airlines Rapid Rewards Partners when you provide your Rapid Rewards number.
  • Credit Card

  • What will happen to my Chase A+ Rewards Credit Card?
    Existing A+ Rewards Chase Cardmembers will begin earning Rapid Rewards Points in late October. More details about receipt of a replacement for your A+ Rewards Credit Card with a new Southwest Airlines branded credit card will be forthcoming from Chase prior to the end of October.